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AI can increase the accuracy of user experience-based network planning to increase agility and add intelligence to resolvingexperience issues. Read how.
By Bill Tang, President of Global Technical Service, Huawei
In 2016, Huawei started to apply AI to business processes and the technical work involved in serving its customers, integrating more than 30 years of industry experience into deploying machine intelligence and machine learning (ML) models on its platforms. This technology enables us to provide higher-quality and more efficient services, and more powerful capabilities for developing solutions for our customers.
After three years of successful practice, Huawei Service has accumulated a set of human-machine collaboration methods for designing and implementing service solutions, and built a digital platform of knowledge and models, as well as a training and certification system for new talent.